Booking privacy notice
public-booking-privacy-v1 · Updated 5 October 2026
Storage and city airport payments are available online as separate services. Outside-city airport requests require a custom quote. The owner approved the retention schedule below on 5 October 2026. This notice describes the technical flow and does not claim legal certification.
Information and purpose
MixmaGo collects your name, email, optional phone number, item count, storage check-in/collection times, booking reference and acknowledgement of this notice to check space, arrange storage, identify your booking and send service updates. Airport requests also collect phone, route/address, flight number, passenger and luggage counts, travel and return times, driver acceptance and notes. Pickup requests may include luggage weight. Do not include card details, identity documents or unnecessary sensitive information in notes.
Payment and email providers
Stripe hosts online payment and receives the booking reference, amount, email and service details. MixmaGo stores payment status and provider references, not card numbers. Cloudflare sends booking confirmations and processes customer email addresses and booking-message content. Hostinger hosts the [email protected] support mailbox and handles replies. Cloudflare also hosts the application, operational records and private backups. Provider processing may occur outside Malaysia under the applicable provider arrangements. Manual WhatsApp drafts are shared with WhatsApp when you choose to send them; approved drivers receive only relevant trip details.
Operational access
Authorised staff access the information needed for service and custody; managers manage accounts, capacity, payment review and audit records. Booking references alone do not unlock private records. Customer access requires a separate access code/session.
Retention
Booking, custody, audit, payment-reference and email-delivery records are persisted for service, disputes and applicable recordkeeping. Customer and booking operational records are retained for 24 months after the booking ends, then deleted or anonymised where no longer required for legal or accounting obligations. Records subject to an active dispute, refund, chargeback, incident, legal or financial-record requirement are protected. A manager reviews those obligations before removing personal contacts or message content; audit/financial evidence needed for obligations remains protected. Records are not automatically erased at collection. Private daily backups retain the latest 30 calendar days; restore procedures invalidate sessions and hold old outbound messages for review.
Access, correction and deletion requests
Contact MixmaGo by calling +60 12-219 7781 or using the published WhatsApp contact. You may also request help at [email protected]; use phone/WhatsApp if email is unanswered. Quote your booking reference; staff must verify your identity before disclosing or changing records. Request access, correction or deletion of your booking information. A manager reviews the request, checks required audit/financial/dispute retention, explains any retained records, and records the outcome. Deletion is not automatic or guaranteed where records must be kept; backup copies follow the approved backup schedule.
Your acknowledgement
The booking checkbox acknowledges this disclosed use of your details for the requested service. It is not marketing consent or a waiver of rights. Online checkout requires this acknowledgement and records this notice version. Contact MixmaGo if you need assistance instead of proceeding online.