Storage cancellation and refund terms
Owner-approved policy · 5 October 2026
Free cancellation up to 12 hours before booked check-in. Cancellation less than 12 hours before check-in is non-refundable unless MixmaGo cannot provide the booked service. A no-show after the booked storage period begins is non-refundable. Early luggage collection does not create a partial refund for unused time. Approved full refunds are recorded only after Stripe confirms success; bank/card settlement timing is outside MixmaGo’s control. Physical custody and financial refund status are separate. Extra storage time uses the published extra-time pricing.
Request cancellation
Contact MixmaGo by phone or WhatsApp with your booking reference. Eligibility is assessed against when the cancellation request was received, using the booked check-in time. Staff records the request time and decision; cancellation is effective only after manager confirmation. A paid booking remains reserved until its refund is verified and the agreed cancellation is recorded. A non-refundable request does not create a refund or shorten the paid capacity window. If MixmaGo cannot provide the booked service, contact us for the approved full-refund process.
Refund and luggage handover
Managers arrange an approved refund in Stripe, verify the complete successful refund, then record reservation cancellation separately. No browser return or typed refund reference proves money was refunded. Bags are released only through the custody workflow to the verified recipient, regardless of refund status.
Price and extra time
Your storage charge is shown before checkout. Extra time uses the currently published prorated storage pricing; early collection does not reduce the booked charge. Pickup, return delivery and airport trips are separate from storage checkout.